Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
All returned items are inspected upon arrival. If an item shows signs of wear or use, is missing tags, or is returned without its original packaging, we reserve the right to deduct up to 30% from the refund based on the condition of the item and any loss in value.
This deduction does not apply to items that arrive damaged, defective, incorrect, or materially different from what was advertised or ordered.
If your return is accepted, you’ll receive a refund for the price you paid for the item, not shipping if you paid for. Please note that any shipping fees paid with your order are non-refundable and not part of any refund.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
To be eligible for a refund, the product must be shipped back to us. This applies even if the item is damaged, defective, or has another issue. Refunds will only be issued after we receive and inspect the returned item.
To start a return, you can contact us at support@tryawnory.com.
We respond within 1–3 business days.
Damages, defective, and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item within 7 days of your delivery date. Include your order number and clear photo or video evidence of the issue. Approved claims will receive a replacement or store credit at our sole discretion. We do not cover return shipping unless the error was caused by us. Claims submitted after 7 days of delivery may be declined at our sole discretion.
We Do Not Issue Refunds For:
- Change of mind or buyer's remorse
- Product not producing desired or expected results — individual results vary and are not guaranteed
- Incorrect application or failure to follow provided usage instructions
- Carrier delays or estimated shipping delivery windows not being met
- Lost or stolen packages that show as Delivered in carrier tracking — once marked delivered, the package is your responsibility; we recommend filing a claim directly with the carrier
- Orders with an incorrect shipping address provided by the customer
Stolen Packages
If your shipment is marked as delivered by the shipping carrier, we are not responsible for packages that are lost or stolen after delivery. We do not issue refunds or replacements for orders that have been confirmed as delivered to the shipping address provided at checkout.
If you believe your package was stolen, we recommend checking around your property, with household members or neighbors, and contacting the shipping carrier directly for additional delivery information.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@tryawnory.com.
Contact us
support@tryawnory.com— we respond within 1–3 business days.